Shipping policy
Shipping Policy
Faustec · last updated 18 September 2026
We ship from Yorba Linda, California.
Where we ship
We ship to the continental United States.
We do not currently offer a checkout rate for Alaska, Hawaii, US territories, PO boxes served only by freight, or destinations outside the United States. We can still ship to most of those, but the cost has to be quoted rather than calculated. Email admin@faustec.com with the parts you want and the delivery address and we will come back with a price.
What it costs
Rates are set by the total weight of the order:
| Up to 1 lb | $10.95 |
| 1 lb to 5 lb | $19.95 |
| Over 5 lb | $34.95 |
Orders over $400 ship free within the continental US. The discount is applied automatically at checkout. The threshold is the order subtotal, before tax and before shipping.
The exact rate for your order is shown at checkout before you pay.
When it ships
Stocked items are picked and packed in the order they come in. You will get a dispatch confirmation with a tracking number as soon as your parcel is collected.
Built-to-order items are made after you order, not pulled off a shelf. We give you a timeframe for your specific build when we confirm your order, because it depends on what you have asked for and what is already on the bench. We would rather tell you a date we can hold than publish one we cannot.
If anything is going to take longer than we told you, we will contact you rather than leave you waiting.
Tracking
Tracking is emailed to the address on the order as soon as the parcel is collected. If it has not arrived, check your spam folder first, then email us.
Address accuracy
We ship to the address you enter at checkout. Please check it before you pay. If you spot a mistake, email admin@faustec.com straight away and we will correct it if the parcel has not yet been collected. Once it is with the carrier we cannot redirect it, and a parcel returned to us because of an incorrect address will need to be reshipped at your cost.
Damaged in transit
Inspect the packaging before you unpack it. If there is shipping damage, photograph the box and the contents before going any further, and contact us within 5 days of delivery. We handle the carrier claim.
Unpacking a damaged box before photographing it usually ends the claim, so photograph first.
Lost parcels
If tracking stops moving, tell us. We will open a trace with the carrier. Carriers will not usually treat a domestic parcel as lost until it has been in the network for a set period, so a trace takes a little time to resolve, but we will keep you updated rather than wait for you to chase.
Taxes
Sales tax is calculated at checkout based on your delivery address. It is shown before you pay and is not included in the prices displayed on product pages.
Contact
Faustec · admin@faustec.com