Return and Refund Policy
Faustec · last updated 2 September 2026
We sell two different things and they carry two different rules. Parts we make are produced once you order them. Parts we stock are boxed manufacturer goods. What you can send back depends on which one you bought.
Parts we make to order
Backshells are printed after your order comes in, to the connector you specify. Harnesses, when we build them, are new construction cut to your configuration. Neither is pulled off a shelf and neither has a second buyer.
Made-to-order parts are not returnable or refundable.
That is the rule. Here is what we cover anyway.
If we got it wrong
If what arrives is not what you ordered — the wrong part, the wrong connector, a defect in the print or the build — that is our error, and we fix it at our cost. We will repair, replace or refund it. Send your order number and photographs of the problem and we will tell you which of the three it is.
If the part matches what you ordered but the order was wrong, that is a change, not a fault. We will quote the replacement. We will not charge you for our mistake, and we will not absorb a change of mind as a defect.
Check the part and connector before you confirm. What you order governs everything that happens after.
Cancelling
Before we start, cancel for a full refund. Once printing or construction has begun we refund the balance not yet committed to materials and labour — contact us and we will tell you where your order stands. Once it is finished it cannot be cancelled.
Parts we stock and resell
Haltech ECUs, CarTek power distribution modules and other boxed hardware. We are the seller, not the manufacturer.
Return within 30 days of delivery, unused, unopened and in its original packaging, and we will refund the purchase price less a 25% restocking fee.
Opened or installed hardware cannot be returned. Once a module has been wired in, or an ECU has been connected and registered, it cannot be sold as new.
Return shipping is yours, unless the item is faulty or we shipped the wrong thing — then it is ours.
Warranty on hardware we resell
Hardware we resell carries the manufacturer's warranty, not ours.
A Haltech unit is warranted by Haltech. A Link unit is warranted by Link. A CarTek module is warranted by CarTek. We are the seller, not the manufacturer, and we do not extend, replace, shorten or add to the cover the manufacturer gives you. The length of that warranty, what it covers, what voids it and how a claim is decided are all theirs.
What we do is help you claim. Contact us first with your order number and what has failed, and we will tell you whether it is faster to go through us or direct to the manufacturer. We will point you at the right place and pass on what we know about the unit.
Nothing here affects your statutory rights, or your right to a refund under the returns section above where an item arrives faulty or is not what you ordered.
Damaged in transit
Inspect the packaging before you unpack it. If there is shipping damage, photograph the box and the contents before going any further, and contact us within 5 days of delivery. We handle the carrier claim.
Unpacking a damaged box before photographing it usually ends the claim, so photograph first.
Starting a return
Email admin@faustec.com with your order number and what is wrong.
Do not ship anything back before you hear from us. Returns that arrive unannounced may not be refunded, because we have no way to know what they are or why they came. We will send you a return address and instructions.
Refunds
Approved refunds go back to the original payment method. Allow up to 10 business days after we receive and inspect the return for it to appear. Your bank may take longer to post it.
Original shipping charges are refunded only where the return is our error.
Contact
Faustec admin@faustec.com